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AI-Powered Internal Service Desk

IT and HR support automation for employee self-service. Instant answers and automatic tickets, 24/7.

  • 24/7 Self-Service
  • Instant Resolution
  • Ticket Automation
  • Knowledge Integration
Build my AI freeTalk to JulieView pricing
Workflow Running
TriggerNew lead from your website form
Within secondsAI sends a personal text
If no replyFollow up by call the next day
When bookedReminders 24h and 1h before
Example, for illustration

What is an AI Service Desk?

Centerfy handles employee IT and HR requests by phone, chat and Slack. It answers questions, resets passwords and creates tickets. Complex issues go to the right team.

Resolves common IT and HR questions
Creates and routes tickets automatically
Escalates complex issues to the right expert
Incoming call Answered in 2 rings

Julie, AI receptionist

(512) 555-0142 · 0:24

Hi, can someone look at my roof this week?

Absolutely. Is it a leak or an inspection?

A leak, over the kitchen.

I can book Wednesday at 10:00 AM. Shall I lock that in?

Example, for illustration

Why IT teams choose Centerfy

Happier employees. Lower ticket volume. Faster resolution.

Instant Answers

Employees get help immediately, with no waiting in ticket queues.

24/7 Availability

Support across time zones and outside business hours.

Automated Tickets

Create, route and update tickets without human intervention.

Reduce IT Costs

Handle more requests without growing your support team.

Go Live in Days, Not Months

  1. 1Day 1

    Connect your systems

    Connect your ITSM, HRIS and knowledge base platforms.

  2. 2Day 1 to 2

    Train on your policies

    Upload IT docs, HR policies and common procedures.

  3. 3Day 2 to 3

    Launch employee support

    Employees get instant help by phone, chat or Slack.

  4. 4Week 1+

    Optimize and expand

    Add new topics, refine responses and track resolution rates.

Built for enterprise IT support

  1. 1Employee request
  2. 2Intent analyzed
  3. 3Action completed
  4. 4Issue resolved

Password reset assistance

Guides users through self-service resets or triggers automated processes.

Policy & benefits questions

Answers HR, IT policy and benefits questions instantly.

Ticket creation & routing

Creates tickets in ServiceNow, Jira or Zendesk automatically.

System status updates

Tells employees about outages, maintenance and known issues.

Onboarding support

Guides new hires through common setup tasks and questions.

Where AI service desks excel

Enterprise IT

Handle password resets, software requests and common troubleshooting without tier-1 support.

Technology Companies

Give distributed teams instant answers to IT and HR questions across time zones.

Financial Services

Provide compliant, consistent answers to internal policy questions and system access requests.

What Teams Typically Improve

Faster resolution

Seconds vs. hours for common issues

Higher self-service rate

More issues resolved without escalation

Reduced ticket volume

AI handles repetitive requests

Improved satisfaction

Employees get help when they need it

Results vary by organization size and request volume.

“Password resets used to consume 30% of our helpdesk time. Centerfy handles them all now. Employees love the instant response.”
IT Director, Enterprise Technology Company

Frequently Asked Questions

Can it integrate with our ITSM platform?

Yes. It works with ServiceNow, Jira Service Management, Zendesk and more.

What types of questions can it answer?

IT troubleshooting, HR policies, benefits, system access, onboarding and any topic you train it on.

Can it perform actions or just answer questions?

Both. It can trigger password resets, create tickets, update records and more.

How does it handle sensitive information?

With enterprise-grade security, role-based access controls and data encryption.

Which channels can employees use to reach it?

Slack, Microsoft Teams, phone and web chat, all through native integrations.

Give your employees the support they deserve

See how Centerfy transforms your internal service desk in minutes.

We'll build it. You try it. Pay nothing unless it works.

No credit card required. 100% free to try.

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