Refund Policy

Guarantee terms

We stand behind our product with a full 30-day money back guarantee. To ensure you get maximum value and give our solution a fair evaluation, the following process applies:

1: Required Onboarding Participation

To be eligible for the 30 day money back guarantee you must:

Attend an initial setup & onboarding session, your first onboarding must be completed within 7 days of purchase. Session covers product setup, best practices, and success framework. We want to ensure you have the tools for success before deciding its not for you.

2: Refund Request Process

To request a refund, you must:

• Fill out the self serve refund form.
• Schedule a 10-minute feedback consultation with our Success Team. This helps us understand what didn’t work for you and gives you a chance to share any concerns with us directly. If we can't resolve your concerns, refunds are processed instantly on the call.

*Please note: If you choose to initiate a chargeback dispute instead of following our refund process, your payment is held by Stripe and we are unable to release it to you. We will be obliged to follow the normal bank dispute process, a process which can take up to 90 days. To avoid unnecessary delays, please do not attempt to circumvent our refund process or fail to attend the 10 minute feedback call.

3. You understand the refund policy applies to original payment cost only and the following is non-refundable:

• Usage costs
• Platform credits
• Phone number charges
• Marketplace purchases
• Other usage based purchases within the platform

4. By requesting a refund, you acknowledge and agree that:

• You will lose access to the platform and your account deleted
• If a discount was applied or lifetime deal offer purchased, future access to our platform will be charged at the full retail price if you decide to re-subscribe.

Support & Contact

We're here to help:

• Email Support: Monday to Friday, 9 AM to 5 PM (Eastern Time) to: [email protected]
• Business hours exclude U.S. public holidays.