Automatic Call Recording
Auto-Recording
Cloud Storage
Compliance Ready
AI Assignment
Automatic and on-demand recording
Record all calls by default or let agents start recordings on demand. Flexible policies per team, number, or direction.
Automatic recording for all calls
On-demand recording togglematching
Per-number recording policies
Inbound and outbound support
Full-text transcription search
Filter by date, agent, or number
Tag and categorize recordings
Bulk export capabilities
Searchable recording library
Find any recording instantly. Search by date, agent, phone number, duration, or keywords from AI transcription.
AI-powered transcription
Every recording is automatically transcribed with speaker identification and timestamped highlights.
Automatic speech-to-text
Speaker diarization
Timestamped highlights
Multi-language support
Consent announcement playback
Encrypted cloud storage
Configurable retention policies
HIPAA and GDPR compliant
Compliance and security
Meet regulatory requirements with consent announcements, encrypted storage, and retention policies.
Related Capabilities
AI Call Analytics
Analyze recordings with AI insights.
Team Management
Use recordings for agent coaching.
Knowledge Base
Feed call insights into your knowledge base.
