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AI-Driven Call Analytics

Turn every customer conversation into insight you can act on. Decode sentiment, track keywords and surface coaching opportunities automatically.

  • Sentiment Analysis
  • Keyword Tracking
  • Call Scoring
  • Coaching Insights
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Example, for illustration

Automatic call scoring

Every call gets a score based on talk-to-listen ratio, keyword usage, objection handling and customer sentiment.

Configurable scoring criteria
Agent performance benchmarks
Trend analysis over time
Automatic flagging of at-risk calls
Call scoringEvery call, automatically
Priya S.86Leo M.71Ethan48
86Benchmark 74
Talk-to-listen25%
Keyword usage20%
Objection handling30%
Sentiment25%
Team average up 6 pts in 30 days
Example, for illustration

Sentiment and emotion detection

Learn how customers really feel during each conversation. Detect frustration, satisfaction and urgency in real time.

Real-time sentiment tracking
Emotion classification
Conversation momentum indicators
Post-call sentiment summaries
Live call · Dana Reyes Call ended
PositiveNeutralNegative

Emotion

Satisfied

Momentum

Rising

Post-call summary

Started frustrated about a missed visit. Ended satisfied once rebooked for Thursday.

Example, for illustration

Keyword and topic tracking

Monitor competitor mentions, product interest signals and objection patterns across every conversation.

Custom keyword libraries
Competitor mention alerts
Topic clustering
Trend visualization dashboards
Topics · Last 30 days1,284 calls
Product interest 12 Competitors 3 Objections 8
Pricing412↑ +18%Financing236Scheduling198Competitor58Contract41Hours33
Competitor mentionedPriya S. · 2:14
Example, for illustration

Coaching and training insights

Spot coaching opportunities automatically. Surface best practices from your top performers and share them with the team.

Top performer analysis
Skill gap identification
Automated coaching suggestions
Shareable call highlights
Coaching · Leo M.vs top performers
DiscoveryObjectionsTalk ratioClosingEmpathy

Leo M. Top performers

Skill gap: Objections −26

Acknowledge the price concern, then restate value. Top performers do it on 9 in 10 calls.

Maria handles a price objectionHighlight · 0:48
Example, for illustration

Turn conversations into competitive advantage

Analyze every call with AI insights that drive revenue.

We'll build it. You try it. Pay nothing unless it works.

No credit card required. 100% free to try.

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