Multichannel Unified Conversations
Unified Inbox
SMS & Email
Social Media
Voice & Webchat
One inbox for everything
Stop switching between platforms. See all customer conversations — SMS, email, Facebook, Instagram, WhatsApp, webchat, and voice — in a single timeline.
Unified conversation timeline
Channel indicators for each message
Quick reply from any channel
Conversation search and filters
Two-way SMS messaging
Email send and tracking
Template library
Scheduled sends
SMS & email messaging
Send and receive SMS and email directly from your CRM. Track opens, clicks, and replies in real time.
Social media & WhatsApp
Connect Facebook Messenger, Instagram DMs, Google Business Messages, and WhatsApp. Respond to customers where they are.
Facebook Messenger integration
Instagram DM support
WhatsApp Business API
Google Business Messages
Embeddable webchat widget
Native VoIP phone system
Call recording & transcription
Voicemail drop
Webchat & voice
Built-in webchat widget and native VoIP phone system. Every interaction logged in the same conversation thread.
Related Capabilities
AI Receptionist
AI-powered call handling across all channels.
Customer Support
Resolve issues faster with AI-assisted conversations.
Workflow Builder
Automate responses based on channel and intent.
