AI Agents for Support Teams
Resolve issues faster with AI-assisted routing, real-time coaching and omnichannel conversations that keep customers happy.
- AI Assist
- AI Coaching
- Omnichannel
- CSAT Tracking
Why support teams choose Centerfy
Great support needs speed, context and consistency. Centerfy delivers all three with AI tools built for support operations.
Faster Resolution
Smart routing and AI suggestions help agents resolve tickets in half the time.
Happier Customers
Omnichannel support lets customers reach you on the channel they prefer.
Scalable Operations
Handle 3x the volume without adding headcount, using AI automation.
Support that scales without sacrificing quality
Every tool your support team needs to deliver great customer experiences at scale.
Intelligent Routing
Send each ticket to the agent best equipped for it, based on skills and availability.
AI Agent Assist
Get real-time suggested responses, knowledge base lookups and sentiment alerts during calls.
Unified Inbox
See phone, email, chat, SMS and social messages in one conversation view.
CSAT & NPS Tracking
Run automated post-interaction surveys with trend analysis and agent-level scoring.
Go Live in Days, Not Months
- 1Day 1
Connect your channels
Link phone, email, chat and social accounts in one setup flow.
- 2Day 1 to 2
Configure routing rules
Set up skills-based routing, queues and escalation paths.
- 3Day 2 to 3
Import knowledge base
Upload FAQs, docs and help articles for AI-assisted responses.
- 4Day 3+
Go live
Start handling support conversations across all channels.
Built for how support teams operate
- 1Customer Reaches Out
- 2AI Routes
- 3Agent Resolves
- 4Survey Sent
- 5Feedback Analyzed
Ticket management
Create, assign and track tickets with custom statuses and priorities.
Canned responses
Ready-made templates for common questions speed up replies.
Escalation workflows
Auto-escalate based on wait time, sentiment or customer tier.
SLA monitoring
Track response and resolution times against your service level agreements.
Customer history
See a full interaction timeline across all channels on every contact record.
Internal notes
Work with teammates on tickets without customers seeing the conversation.
Trusted by support teams everywhere
SaaS & Technology
Tiered support with escalation paths for technical issues.
E-commerce
Handle order inquiries, returns and shipping questions at scale.
Healthcare
HIPAA-compliant patient communication and appointment support.
What Teams Typically Improve
50%
Faster Resolution
AI-assisted agents resolve issues in half the time.
35%
Higher CSAT
Faster responses and better routing improve satisfaction.
3x
Ticket Capacity
Handle triple the volume with AI and automation.
80%
First Contact Resolution
Knowledge base integration helps solve issues on the first try.
Results vary. Based on aggregated customer outcomes.
“We cut our average resolution time by 45% and our CSAT jumped 30 points in the first quarter with Centerfy.”
Frequently Asked Questions
Can I use Centerfy alongside my existing helpdesk?
Does it support phone and chat together?
Is there a setup fee?
Deliver support that keeps customers coming back
Book a demo to see how Centerfy helps support teams scale without sacrificing quality.
We'll build it. You try it. Pay nothing unless it works.
No credit card required. 100% free to try.
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