The Challenge
Before partnering with Centerfy, Get Closings relied heavily on inside sales agents and a managed call-center structure. This required continuous oversight, hiring, training, QA monitoring, and performance management. Not only was this labor-intensive, but call speed and contact consistency varied significantly depending on team performance and availability.
The result was slower response times — often averaging five minutes after a lead came in — which hurt contact rates, lead quality, and ultimately conversion. Managing people took more time than managing growth.
Solution
Centerfy replaced the need for a large inside-sales operation by deploying AI voice agents capable of instant outreach, qualification, and handoff. Rather than coordinating shifts or training new reps, the AI handles inbound and outbound communication 24/7 with consistent delivery and messaging.
The system rapidly dials new leads within 60 seconds, verifies intent, asks qualification questions, and then passes high-intent prospects into our sales workflow or books appointments directly. This allowed us to streamline operations and essentially eliminate the need for a traditional call-center workforce.
Business Results
Since implementing Centerfy AI:
Lead outreach time dropped from 5 minutes to under 60 seconds
Speed-to-dial improved significantly, resulting in higher contact rates
Conversion rates increased due to faster follow-up + better qualification
Operating overhead decreased — no more hiring or managing call-center staff
The sales process became more consistent, predictable, and scalable
Client satisfaction increased because their leads were reached faster and more reliably
Overall, transitioning from a human call-center to Centerfy AI has led to improved performance, higher conversion rates, reduced operational burden, and happier clients. The solution has modernized our workflow and given us more time to focus on growth rather than call-center management.
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